Transformation at ING is an interesting case of Agile transformation driven from within the company
Transformation at ING is an interesting case of Agile transformation driven from within the company
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Assignment Details: Transformation at ING is an interesting case of Agile transformation driven from within the company. In 2015, ING, one of Europe’s largest banks, took the leap: it transformed its Dutch branch by adopting an agile framework for all operations. Review the case study and answer the following questions:
Is the approach ING identified (transforming operations to agile) the right one? What are its benefits and limitations?
How should an organization-wide transformation be communicated to employees and to the public, including investors? What are the milestones or Objectives and Key Results (OKRs) that should be set for such a transformation?
What is the appropriate pace of change for an organizational overhaul for Agile transformations? What are the primary considerations that should be made when making such a significant decision?
How can transformation mandated from the top down be balanced with building a culture of bottom-up autonomy?
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